Privacy Policy

1. Information We Collect

Travel Genie collects information to provide you with personalized Malaysian travel experiences. We collect:

• Personal Information: Name, email address, phone number, and travel preferences
• Travel Details: Destination preferences, travel dates, group size, and special requirements
• Communication Data: Messages, inquiries, and feedback you send to us
• Technical Information: IP address, browser type, and website usage patterns
• Payment Information: Credit card details and billing information (securely processed)

2. How We Use Your Information

We use your personal information for the following purposes:

• Creating customized Malaysian travel itineraries based on your preferences
• Processing bookings and managing your travel arrangements
• Communicating with you about your travel plans and updates
• Providing customer support and responding to your inquiries
• Sending travel tips, destination guides, and promotional offers (with your consent)
• Improving our services and website functionality
• Complying with legal requirements and travel industry regulations

3. Information Sharing and Disclosure

Travel Genie values your privacy and only shares your information when necessary:

• Travel Partners: Hotels, airlines, tour operators, and local guides for booking purposes
• Payment Processors: Secure payment gateways to process transactions
• Legal Compliance: When required by Malaysian law or government authorities
• Emergency Situations: To ensure your safety during travel emergencies

4. Data Security and Protection

We implement robust security measures to protect your personal information:

• SSL encryption for all data transmission
• Secure databases with restricted access
• Regular security audits and updates
• Staff training on data protection best practices
• Compliance with Malaysian Personal Data Protection Act (PDPA) 2010

5. Your Rights and Choices

Under Malaysian data protection law, you have the right to:

• Access: Request copies of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request removal of your personal data (subject to legal requirements)
• Withdraw Consent: Opt-out of marketing communications at any time
• Data Portability: Request your data in a commonly used format

6. Cookies and Website Analytics

Our website uses cookies to enhance your browsing experience:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Enable personalized content and advertisements

You can control cookie settings through your browser preferences.

7. International Data Transfers

When booking international travel, your information may be transferred to:

• Airlines and hotels in destination countries
• International payment processing services
• Global travel booking platforms

We ensure appropriate safeguards are in place for all international transfers.

8. Children's Privacy

Travel Genie does not knowingly collect personal information from children under 13 years of age. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and updating the "Last Updated" date.

10. Contact Information

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: